I placed my first order! What happens next?Updated 3 months ago

Congrats on placing your first order and welcome to the Cerebelly family! 🎉

1) You have a Cerebelly account now. You can always log in by clicking this icon (👤) on the upper right-hand corner of our website. Your login credentials are the email address you provided at checkout. Once you enter your email, a 6-digit code will be sent to that address, which you can use as a password to access your account. If you ever have any issues logging in, feel free to reach out to our Support team at [email protected].

2) We will begin carefully packing your pouches and Smart Bars. How quickly you receive your Cerebelly food depends on where you live and the shipping speed you select at checkout. We'll send an email with tracking once your order ships out! 

3) When your order does arrive, there is no signature required at drop off. Your package will be left with the rest of the day's mail and the shelf stable food will be fine outside until you have a chance to grab the box and bring it indoors.

4) Unless you reschedule your next shipment, update the shipping cadence to every four or six weeks, or cancel your subscription, your box of Cerebelly will auto-ship every two weeks. You can modify or cancel your subscription up until 11:59pm EST, the night before your next order is set to be processed. For example, if your next order is set to be processed on August 15th, you can delay, customize or cancel up until 11:59pm EST on August 14th.

Edits, rescheduling, and cancellations can be made from the Subscriptions page.

5) Your next box of Cerebelly food will typically ship within 24 to 48 hours of receiving the order confirmation email for each renewal. You can track your order and the estimated delivery date by clicking: The 👤 icon > Orders on our website.