Congrats on placing your first order with Cerebelly! 🎉

We've put together some quick facts to get your familiar with what happens next now that you are officially a part of the Cerebelly Family.

1) You have a Cerebelly account now. This means that

Congrats on placing your first order and welcome to the Cerebelly family! &#x1F389;1) You have a Cerebelly account now. You can always log in by clicking this icon (&#x1F464;) on the upper right-hand corner of our website. Your login credentials are the email address you provided at checkout. Once you enter your email, a 6-digit code will be sent to that address, which you can use as a password to access your account. If you ever have any issues logging in, feel free to reach out to our Support team at <a href="mailto:support@cerebelly.com">support@cerebelly.com</a>.2) We will begin carefully packing your pouches and Smart Bars. How quickly you receive your Cerebelly food depends on where you live and the shipping speed you select at checkout. We&apos;ll send an email with tracking once your order ships out!&#xA0;3) When your order does arrive, there is no signature required at drop off. Your package will be left with the rest of the day&apos;s mail and the shelf stable food will be fine outside until you have a chance to grab the box and bring it indoors.4) Unless you reschedule your next shipment, update the shipping cadence to every four or six weeks, or cancel your subscription, your box of Cerebelly will auto-ship every two weeks. You can modify or cancel your subscription up until 11:59pm EST, the night before your next order is set to be processed. For example, if your next order is set to be processed on August 15th, you can delay, customize or cancel up until 11:59pm EST on August 14th.Edits, rescheduling, and cancellations can be made from the <a href="https://cerebelly.com/subscription">Subscriptions</a> page.5) Your next box of Cerebelly food will typically ship within 24 to 48 hours of receiving the order confirmation email for each renewal. You can track your order and the estimated delivery date by clicking:&#xA0;The&#xA0;&#x1F464;&#xA0;icon&#xA0;&gt; <a href="https://cerebelly.com/order-history">Orders</a> on our website.

I placed my first order! What happens next?

Yes, you can make changes to your box any time before 11:59 PM EST the day before your "Processing Date." We send you a reminder email a few days before your order goes out so that you can be sure to have a chance to make changes!

To modify your box

Absolutely, you can make changes to your box any time before 11:59 PM EST the day before your &quot;Processing Date&quot;. We&apos;ll send you a reminder email a few days before your order begins processing so that you can be sure to have a chance to make changes!&#xA0;To modify your box size or contents, after logging in, click on the profile icon &#x1F464;then subscriptions and from there you can update contents or swap for a different product.&#xA0; &#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;&#xA0;

Can I change the products that I'll receive in my next delivery?

You can check the status of an order by clicking: "My account" > "Order History".

You will receive an email 48 hours prior to an order processing. Then you will receive one when the same order begins processing. And finally, you will receive an

You can check the status of an order by clicking: the &#x1F464; icon at the top right of the page, then head to orders.&#xA0;<span id="isPasted" style="caret-color: rgb(55, 65, 81); color: rgb(55, 65, 81); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; display: inline !important; float: none;">You will receive&#xA0;an email before we process a subscription order. Then you will receive one when the same order begins processing. And finally, you will receive an email with tracking information within 24 hours of the order shipping.Be sure to check your spam if you cannot locate any of these emails. Feel free to reach out to us at <a href="mailto:support@Cerebelly.com">support@Cerebelly.com</a>.&#xA0;

How do I check my order status?

Save up to 15% off when you Subscribe & save. In your cart, check the box next to "Subscribe and save 15%" for all items you'd like to subscribe to. Then select your delivery cadence — either every 2 weeks or every 4 weeks. You can easily subscribe

Save up to 15% off when you Subscribe &amp; Save.&#xA0;On the product page and in the cart itself, you can subscribe and save and pick a shipping cadence of 2, 4 or 6 weeks. Please know, you can edit your subscription or cancel at any time.&#xA0;

How do I Subscribe and Save to a Cerebelly box?

Our shipping schedule is as flexible as you and your family need it to be! There are a couple of ways to change things up.

Log on to our website at www.cerebelly.com > Go to "My Account". Next, click My Subscription to open the detail page. You

Our shipping schedule is as flexible as you and your family need it to be! There are a couple of ways to change things up.Log in to your profile and go to Subscriptions, then click Reschedule or Skip. On this page, you&#x2019;ll see all of your boxes listed. By clicking &#x201C;Manage this bundle,&#x201D; you can scroll down and select the option to adjust your delivery frequency to every 2, 4, or 6 weeks, or the next processing date. Or both! Just be sure to click Save Changes once you are finished.

How do I reschedule or change my subscription's delivery date?

Our customer service team is available Monday - Friday, from 9 AM - 6 PM EST.

We are currently experiencing some delays in response time, but please rest assured that we will come to the best resolution possible for you and your family!

E-mail:

Once an order has been processed, we are unable to update its contents, cancel, or reschedule it. Our team begins working on the order immediately and it ships out incredibly quickly. We have it this way so that everyone can get their food ASAP! &#x1F3C3;Because of the speedy nature of our shipping, we have several email alerts that are sent a few days prior to an order processing. We want to make sure everyone is aware that the window for updating or rescheduling is closing before it does.&#xA0;

Can I cancel or change my order after it's processed?

If you have too much food, instead of canceling, you can reschedule your next order on the My Subscription page.

To cancel log in and go to “My Account”. Then navigate to “Account Settings” or it may just say "Settings" depending on the

If you have too much food, instead of canceling, you can reschedule your next order on the&#xA0;Subscriptions page.To cancel, log in and go to the&#xA0;Subscriptions page. From there, either click &#x201C;Manage the bundle,&#x201D; scroll down, and select Cancel subscription, or go to &#x201C;Manage Subscription,&#x201D; choose the bundle, and cancel your subscription from that page.You are free to come back at any time! Simply click Resume next to each of your Cancelled boxes.&#xA0;&#xA0;&#xA0;

How do I cancel my subscription(s)?

We're here to help! Please include your order number and any lot numbers in your message.

Monday - Friday 9:00 AM - 7:00 PM EST

Cerebelly

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Shipping & Delivery

Do you have a loyalty program? What is Smart Rewards?

Cerebelly Smart Rewards Program